IN CASE OF PERSONAL INJURY TO A PASSENGER

OR MEMBER OF THE GENERAL PUBLIC

DO summon appropriate assistance immediately and calmly.

DO record all significant information about the incident.

DO give respect and appropriate attention to the injured party.

DO obtain and record the name, address and telephone number of the injured party and ask him/her to explain what happened.

DO obtain and record the name, address and telephone number of any witness to the incident and any pertinent information available.

DO assist paramedics, law enforcement personnel or senior Bluewater officers with information gathered (above).

DO record in your report what part of the body was injured or what the injured person's complaint is (be specific).

DO note in your report if the person is noticeably upset, agitated or complaining about the cause of the incident.

DO correct any hazardous situation as soon as possible after attending to the injured person.

DON’T Suggest or accept blame for the incident.

DON’T make any promises.

DON’T make payment or indicate in any way that medical bills will be paid.

DON’T recommend a specific medical facility.

DON’T agree or disagree with statements made by the injured party or others.

DON’T leave the injured party unattended unless cleared by paramedics, law enforcement personnel, the injured party or a senior Bluewater officer.

DON’T be or appear to be agitated or out of control.

DON’T discuss the incident with anyone but your supervisor, the injured party, or witnesses giving you information.

DON’T speculate about the cause, seriousness or implications of the situation.

REMAIN PROFESSIONAL, CALM, CONFIDENT AND IN CONTROL, FOR THE SAKE OF THE INJURED PARTY, WITNESSES, OTHER PASSENGERS, THE CHAPTER AND YOURSELF.

June 1994

Re-issued April 2000